Preamble

Welcome to our website! Thank you for choosing us for your purchase!

These webshop Terms and Conditions were generated with the Fogyasztó Barát (Consumer Friendly) T&C generator.

If you have any questions regarding these Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you wish to discuss specific needs with us, please contact our staff using the provided contact details!

Imprint: Service Provider (Seller, Business) Data

Name: AudioLiving Kft.

Registered office: 1016 Budapest, Gellérthegy utca 13. Fsz. 2. ajtó

Mailing address: 1016 Budapest, Gellérthegy utca 13. Fsz. 2. ajtó

Shop, pick-up point address: 1123 Budapest, Alkotás utca 55.

Registering authority: Fővárosi Törvényszék (Metropolitan Court)

Company registration number: 01-09-411378

Tax number: 32194427-2-41

Representative: Molnár András

Phone number: 06301538470

Email: info@audioliving.hu

Website: http://audioliving.hu

Bank account number: 12011375-01883980-00100004

Additional bank account number: 12011375-01883980-00200001

Hosting Provider Data

Name: RACKFOREST ZRT.

Registered office: 1132 Budapest, Victor Hugo utca 11.

Contact: +36 1 211 0044 info@rackforest.com

Website: https://rackforest.com

Definitions

Goods: Movable property offered on the Website for sale, including goods containing digital elements.

Goods with digital elements: Movable property that incorporates or is interconnected with digital content or a digital service in such a way that the goods would not be able to perform their functions without that digital content or digital service.

Digital content: Data produced or supplied in digital form.

Parties: Seller and Buyer together.

Consumer: A natural person acting outside their trade, business, or profession.

Consumer contract: A contract where one of the parties qualifies as a consumer.

Functionality: The ability of goods with digital elements, digital content, or a digital service to perform their functions according to their purpose.

Manufacturer: The producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who, by placing their name, trademark, or other distinguishing mark on the Goods, presents themselves as the manufacturer.

Interoperability: The ability of goods with digital elements, digital content, or a digital service to operate with hardware and software different from those with which identical types of goods, digital content, or digital services are usually used.

Compatibility: The ability of goods with digital elements, digital content, or a digital service to operate with hardware or software, without the need for conversion, with which identical types of goods, digital content, or digital services are usually used.

Website: This website, which serves for concluding the contract.

Contract: The sales contract concluded between the Seller and the Buyer using the Website and electronic mail.

Durable medium: Any instrument which enables the consumer or the business to store information addressed personally to him in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

Means of distance communication: Any means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract between those parties. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephone, fax, and internet access devices.

Distance contract: Any consumer contract concluded under an organised distance sales or service-provision scheme without the simultaneous physical presence of the business and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Business: A person acting in the course of their trade, business, or profession.

Buyer/You: The person making a purchase offer and concluding a contract through the Website.

Seller: The person making an offer invitation and concluding a contract through the Website.

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), the warranty undertaken for the performance of the contract according to the Civil Code,

1. a warranty undertaken by the business for the proper performance of the contract, voluntarily beyond or in the absence of a legal obligation, and
2. a mandatory warranty based on law.

Purchase price: The consideration payable for the Goods and for the provision of digital content.

Applicable Legislation

The Contract is governed by Hungarian law and, in particular, by the following legislation:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain issues of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
• IM Decree 10/2024 (VI.28.) on the definition of the scope of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
• NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the right to informational self-determination and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between a consumer and a business for the sale of goods and for the provision of digital content and digital services

Scope of the T&C

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legal regulations – is determined by these General Terms and Conditions (hereinafter: T&C). Accordingly, these T&C contain the rights and obligations of both you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website, not covered by these T&C, is provided by other information available on the Website.

Language of the contract, form of the contract

The language of contracts falling under the scope of these T&C is Hungarian.

Contracts falling under the scope of these T&C are not considered written contracts and are not filed by the Seller.

Prices

Prices are in Ft and include 27% VAT. The possibility of the Seller modifying prices for business policy reasons cannot be excluded. Price modifications do not apply to already concluded contracts. If the Seller displays an incorrect price, and an order for the Goods has been received, but no contract has yet been concluded between the parties, the Seller shall proceed according to the "Procedure for incorrect pricing" section of the T&C.

Procedure for incorrect pricing

Prices considered obviously incorrect include:

• 0 Ft price,
• a price reduced by a discount but incorrectly displayed compared to the correct percentage discount shown alongside the correct original price (e.g., for an item priced at 1000 Ft, a 20% discount is shown, but instead of the correct 800 Ft, it is incorrectly offered for 500 Ft based on a mistaken calculation not corresponding to the percentage).

In case of such an incorrect price display, the Seller offers the possibility to purchase the Goods at their real price. With this information, the Buyer can decide whether to order the Goods at the real price or decline the offer, in which case no contract is formed between the Parties.

Complaint handling and legal enforcement options

The consumer may submit a claim for warranty, product liability, guarantee relating to the Goods, or a complaint (consumer complaint as per the Consumer Protection Act) regarding the Seller's or a person acting on behalf of or for the benefit of the Seller's conduct, activity, or omission directly related to the distribution or sale of goods to consumers, aimed at remedying an individual infringement of rights or interests, through the following channels and methods:

• In person verbally at the following address: 1123 Budapest, Alkotás utca 55.

• Customer service opening hours:

• Monday: 11:00-18:00
  Tuesday: 11:00-18:00
  Wednesday: 11:00-18:00
  Thursday: 11:00-18:00
  Friday: 11:00-18:00
  Saturday: 10:00-15:00
  Sunday: closed

• In writing through the following website: http://audioliving.hu
• In writing via the following email address: info@audioliving.hu
• In writing by postal mail: 1016 Budapest, Gellérthegy utca 13. Fsz. 2. ajtó

The consumer's claims for warranty, product liability, or guarantee must be handled by the Seller not according to the rules of the Consumer Protection Act for handling consumer complaints, but according to separate legal regulations.

The consumer may submit their complaint as per the Consumer Protection Act, which is a complaint aimed at remedying an individual infringement of rights or interests related to the conduct, activity, or omission of the business or a person acting on behalf of or for the benefit of the business directly related to the distribution or sale of goods to consumers – excluding claims for warranty, product liability, or guarantee – verbally or in writing to the business.

The Seller shall immediately examine and, if necessary, remedy verbal complaints. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Seller shall promptly draw up a record of the complaint and its position regarding it, and in the case of a verbal complaint communicated in person, hand over a copy to the consumer on the spot; in the case of a verbal complaint communicated by telephone or other electronic communication service, send it to the consumer within 30 days at the latest – in accordance with the provisions for replies to written complaints – simultaneously with the substantive reply. The record of the complaint must contain the following:

1. name, address, or email address of the consumer,
2. place, time, and method of submitting the complaint,
3. detailed description of the consumer's complaint, list of documents, evidence presented by the consumer,
4. statement of the business regarding its position on the consumer's complaint, if immediate investigation of the complaint is possible,
5. signature of the person recording the minutes and – with the exception of verbal complaints communicated by telephone or other electronic communication service – the consumer's signature,
6. place and time of recording the minutes,
7. in the case of a verbal complaint communicated by telephone or other electronic communication service, the unique identification number of the complaint, and
8. a warning that if the consumer does not provide the data specified in points a. and c. during the recording of the minutes, or refuses to sign the minutes, the Seller shall disregard the application of the provisions for replying to written complaints when handling the verbal complaint.

If the consumer fails to provide the data specified in points a) and c) above or refuses to sign the record during the communication of a verbal complaint, the business is not obliged to proceed according to the regulations for responding to written complaints during the handling of the verbal complaint.

The Seller is obliged to respond to the written complaint in writing, in a verifiable manner, within thirty days of its receipt, and to arrange for its communication, unless a directly applicable legal act of the European Union stipulates otherwise. The Seller is obliged to provide reasons for its rejecting stance regarding the complaint. In case of rejecting the complaint, the Seller is obliged to inform the consumer in writing about which authority or conciliation body's procedure they can initiate, depending on the nature of their complaint. This information must also include the address, phone and internet contact details, and mailing address of the competent authority or the conciliation body corresponding to the consumer's place of residence, stay, or seat, as well as whether the Seller has made a general statement of submission.

If the Seller provides an electronic interface or form for submitting a written complaint, they are obliged to immediately confirm receipt of the written complaint to the electronic mail address provided by the consumer.

The Seller is obliged to keep the record taken of the verbal complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and to present it to the supervisory authority upon request.

If a consumer dispute between the Seller and the consumer cannot be resolved during negotiations, the consumer has the following legal enforcement options:

Consumer Protection Procedure

Complaints can be filed with consumer protection authorities. If a consumer detects a violation of their consumer rights, they are entitled to turn to the consumer protection authority competent for their place of residence. After evaluating the complaint, the authority decides on conducting the consumer protection procedure. The first-instance consumer protection tasks are carried out by the metropolitan and county government offices competent for the consumer's place of residence, whose contact details can be found here:

Budapest Capital Government Office Consumer Protection Department Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: fogyasztovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Competence: Territory of Budapest Capital	Pest County Government Office Consumer Protection Department Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: fogyved@pest.gov.hu Phone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Competence: Pest County
Bács-Kiskun County Government Office Consumer Protection Department Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, Pf. 189. E-mail: fogyasztovedelem@bacs.gov.hu Phone number: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Bács-Kiskun County	Baranya County Government Office Consumer Protection Department Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: fogyasztovedelem@baranya.gov.hu Phone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Baranya County
Békés County Government Office Consumer Protection Department Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Békés County	Borsod-Abaúj-Zemplén County Government Office Consumer Protection Department Address: 3527 Miskolc, József Attila u 20. E-mail: fogyasztovedelem@borsod.gov.hu Phone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Competence: Borsod-Abaúj-Zemplén County
Csongrád-Csanád County Government Office Consumer Protection Department Address: 6722 Szeged, Rákóczi tér 1. Mailing address: 6722 Szeged, Rákóczi tér 1. E-mail: fogyasztovedelem@csongrad.gov.hu Phone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Csongrád-Csanád County	Fejér County Government Office Consumer Protection Department Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Fejér County
Győr-Moson-Sopron County Government Office Consumer Protection Department Address: 9022 Győr, Türr István utca. 7. E-mail: fogyasztovedelem@gyor.gov.hu Phone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Győr-Moson-Sopron County	Hajdú-Bihar County Government Office Consumer Protection Department Address: 4025 Debrecen, Széchenyi utca 46. Mailing address: 4025 Debrecen, Széchenyi utca 46. E-mail: fogyasztovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Hajdú-Bihar County
Heves County Government Office Consumer Protection Department Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, Pf. 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Heves County	Jász-Nagykun-Szolnok County Government Office Consumer Protection Department Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Competence: Jász-Nagykun-Szolnok County
Komárom-Esztergom County Government Office Consumer Protection Department Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: fogyasztovedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Competence: Komárom-Esztergom County	Nógrád County Government Office Consumer Protection Department Address: 3100 Salgótarján, Karancs út 54. E-mail: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Nógrád County
Somogy County Government Office Consumer Protection Department Address: 7400 Kaposvár, Vásártéri út 2. E-mail: fogyasztovedelem@somogy.gov.hu Phone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Somogy County	Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department Address: 4400 Nyíregyháza, Hatzel tér 10. Mailing address: 4401 Nyíregyháza, Pf. 77. E-mail: fogyasztovedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Competence: Szabolcs-Szatmár-Bereg County
Tolna County Government Office Consumer Protection Department Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: fogyasztovedelem@tolna.gov.hu Phone number: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Tolna County	Vas County Government Office Consumer Protection Department Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, Pf. 24. E-mail: fogyasztovedelem@vas.gov.hu Phone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Vas County
Veszprém County Government Office Consumer Protection Department Address: 8200 Veszprém, Kistó utca 1. Mailing address: 8200 Veszprém, Kistó utca 1. E-mail: fogyasztovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Veszprém County	Zala County Government Office Consumer Protection Department Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: fogyasztovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Zala County

Judicial Procedure

The client is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body Procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent for your place of residence, stay, or seat, or the one you designated in your application. A prerequisite for initiating the procedure of the conciliation body is that the consumer attempts to settle the disputed matter directly with the business concerned.

The conciliation body, unless the consumer requests a personal hearing, shall hold the hearing online by means of electronic equipment providing simultaneous audio and visual transmission (hereinafter: online hearing).

The business is obliged to cooperate in the conciliation body procedure, within which we are obliged to send our reply to the conciliation body within the deadline set by the conciliation body. Except for the application of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business is obliged to ensure the participation of a person authorised to create a settlement at the hearing. At the online hearing, the representative of the business authorised to create a settlement must participate online. If the consumer requests a personal hearing, the representative of the business authorised to create a settlement must participate at least online in the hearing.

The Seller has not made a general submission statement to a conciliation body.

More information about Conciliation Bodies is available here: https://www.bekeltetes.hu

Contact details of the individual territorially competent Conciliation Bodies:

Budapest Conciliation Body Headquarters: Budapest Jurisdiction: Budapest   Contact: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya County Conciliation Body Headquarters: Pécs Jurisdiction: Baranya county, Somogy county, Tolna county   Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Body Headquarters: Miskolc Jurisdiction: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county   Contact: Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc, Pf.: 376 Phone: 06-46-501-091 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád County Conciliation Body Headquarters: Szeged Jurisdiction: Békés county, Bács-Kiskun county, Csongrád-Csanád county   Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Fejér County Conciliation Body Headquarters: Székesfehérvár Jurisdiction: Fejér county, Komárom-Esztergom county, Veszprém county   Contact: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron County Conciliation Body Headquarters: Győr Jurisdiction: Győr-Moson-Sopron county, Vas county, Zala county   Contact: Address: 9022 Győr, Szent István út 10/a. Phone: 06-96-520-217 E-mail: bekelteto.testulet@gymsmkik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Body Headquarters: Debrecen Jurisdiction: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county   Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone: 06-52-500-710, +36 52 500 745 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest County Conciliation Body Headquarters: Budapest Jurisdiction: Pest County   Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation Body procedure for non-consumers

According to the Consumer Protection Act, the following are considered consumers in the context of the Conciliation Body procedure:

• a civil organisation, ecclesiastical legal entity, condominium, housing cooperative, acting for purposes outside its independent occupation and economic activity, which buys, orders, receives, uses, or takes advantage of goods, or is the addressee of commercial communication or offers related to goods, according to a separate law; furthermore
• micro, small and medium-sized enterprises (hereinafter collectively: SMEs) that use public services or purchase, use, or take advantage of products within the scope of retail activities according to the law on trade, or are the addressee of commercial communication or offers related to the product;
• for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], an enterprise that qualifies as a customer according to Regulation (EU) 2018/302.

The Conciliation Body is entitled to verify and examine the existence of consumer status. The rules written under the Conciliation Body are applicable to the procedure.

Copyright

According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as a copyright work, and thus all its parts are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, it is prohibited to use the graphical and software solutions, computer programs on the website without permission, or to use any application that can modify the website or any part thereof. Any material taken from the website and its database may only be taken with the written consent of the rights holder, and with reference to the website and indication of the source. The rights holder is: %Bang & Olufsen%

Consumer Friendly Reviews

We inform Buyers that the Seller uses the Consumer Friendly review system on its Website. The review system allows for the evaluation of the Seller (the webshop), not individual Goods. The following technical measures ensure that only actual buyers can submit reviews in the review system:

1. The system operates independently of the webshop using it, opening the review WIDGET after a purchase, and storing submitted reviews in the Consumer Friendly (JUTASA Kft.) own system.
2. Opinions can also only be submitted by actual buyers via an email sent to the email address provided to Consumer Friendly after the purchase.

The webshop using the review system has no technical ability to delete either reviews or opinions.

Consequently, the system only contains reviews and opinions from real buyers, and the system does not differentiate between positive and negative opinions, displaying both equally.

Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or ineffective, the other points of the contract shall remain in force, and the provisions of the relevant legislation shall apply instead of the ineffective or faulty part.

The Seller does not have a code of conduct as defined by the act prohibiting unfair commercial practices towards consumers.

Information on the essential characteristics of the Goods

Correction of data entry errors - Responsibility for the veracity of the provided data

During the ordering process, you have the continuous opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already proceeded to the next page). We draw your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, as the goods will be invoiced and delivered based on the data you provide. We draw your attention to the fact that an incorrectly entered email address or a full mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized their order and discovers an error in the provided data, they must initiate a modification of their order as soon as possible. The Buyer can signal the modification of an incorrect order to the Seller by sending an email from the email address provided at the time of ordering or by making a phone call.

Website usage

Purchasing is not tied to registration.

 

Selecting the Goods

By clicking on the product categories on the website, you can select the desired product family and, within it, the individual Goods. By clicking on each Good, you will find a photo, item number, description, and price of the Good. In case of purchase, you must pay the price indicated on the website. 

Adding to Cart

After selecting the Good, you can add any number of Goods to the cart by clicking the "Add to Cart" button, without incurring any purchase or payment obligation, as placing an item in the cart does not constitute an offer.

We recommend that you place the Goods in the cart even if you are unsure whether you wish to purchase them, as this will allow you to quickly review the Goods you have selected at that moment, and view and compare them on one screen. The contents of the Cart can be freely modified until the order is finalized – until the "Finalize Order" button is pressed – any Goods can be removed from the cart, new Goods can be added, and the desired quantity can be changed.

If you place the selected Goods in the Cart, a separate window will pop up with the text "The Goods have been added to the cart". If you do not wish to select any more Goods, click on the "Proceed to Cart" button! If you wish to view the selected Goods again or add more Goods to the cart, click on the "Back to Goods" button!

Viewing the Cart

While using the website, you can check the contents of your cart at any time by clicking on the "View Cart" icon at the top of the page. Here you have the option to remove selected Goods from the cart, or to change the quantity of the Goods. After clicking the "Update Cart" button, the system will display information corresponding to the data you have changed, including the price of the Goods in the cart.
If you do not wish to select and add any more Goods to the cart, you can continue shopping by pressing the "Order" button.

Providing Customer Data

After pressing the "Order" button, the contents of the cart will appear, as well as the total purchase price you have to pay if you buy the selected Goods. In the "Shipping service" box, you must indicate whether you wish to pick up the ordered Goods in person (personal pickup) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay if you place an order. 

In the "User data" text box, you can enter your email address, and in the "Billing information" text box, your full name, address, and phone number. In the "Shipping information" text box, the system automatically stores the data provided during "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comments" text box, you can optionally provide additional information.

Reviewing the order

After filling in the above text boxes, you can continue the ordering process by clicking on the "Continue to next step" button, or delete/correct the data entered so far and return to the Cart contents by clicking on the "Cancel" button. If you click on the "Continue to next step" button, you will arrive at the "Order review" page. Here you can see a summary of the data you previously provided, including the contents of the Cart, user, billing and shipping data, and the amount you have to pay (you cannot change these data here, only if you click on the "Back" button).

 

Finalizing the order (offer)

If you are convinced that the contents of the cart correspond to the Goods you wish to order, and your data is correct, you can finalize your order by clicking the "Payment" button. The information published on the website does not constitute an offer from the Seller to conclude a contract. In the case of orders falling under the scope of these GTC, you are considered the offeror. 

By clicking the "Payment" button, you expressly acknowledge that your offer must be considered made, and your statement – upon confirmation by the Seller according to these GTC – entails a payment obligation. The Seller is obliged to immediately confirm receipt of your order to the Buyer electronically. If this confirmation does not reach the Buyer within a reasonable time, depending on the nature of the service, but no later than 48 hours from the dispatch of the Buyer's order, the Buyer is released from the offer's binding nature or contractual obligation.

Order processing, conclusion of the contract

Orders are processed in two steps. You can place an order at any time. You will first receive an automatic confirmation of the order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation email contains incorrect data (e.g., name, shipping address, phone number, etc.), you are obliged to notify us immediately by email, providing the correct data. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not reach our system due to technical reasons.

After you submit your offer, the Seller will confirm your offer via a second email. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system (second confirmation, acceptance of offer).

Procedure for unclaimed packages

If the Buyer fails to accept the ordered and delivered Goods and does not indicate their intention to withdraw from the contract without cause within 14 days, as permitted by law, they breach their contract with the Seller, under which they are obliged to accept the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to redeliver the Goods if this can be arranged with the Buyer, but may make the redelivery conditional on the payment of a delivery fee. If the redelivery is unsuccessful, or cannot be arranged with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to enforce the costs of the unsuccessful delivery and return as a penalty against the Buyer. The parties agree to use the email address used by the Buyer when placing the order as the form of communication for termination, and record that the date of notification of termination is the date when the termination letter becomes accessible in the Buyer's email account.

Payment methods

Novopayment

You can pay quickly and securely by bank card in our webshop.

Bank transfer

You can also settle the value of the Goods by bank transfer.

Cash on delivery

If you wish to pay the value of the order upon receipt of the package, please select the "Cash on delivery" payment method.

Card payment

You have the option to pay for the goods and the delivery fee quickly and securely by bank card upon receipt of the goods.

Cash payment

You have the option to pay for the goods and the delivery fee in cash upon receipt of the goods.

Worldline

You can pay quickly and securely in our webshop using the Worldline application.

Pickup methods, pickup fees

Personal pickup

You can pick up the ordered Goods in person at our store.

You will not be charged any fees.

GLS courier service

The Goods are delivered by GLS courier service.

More information can be found here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

The fee for this delivery method is gross HUF 4500.

Home delivery (domestic)

Available for domestic shipments. Your order will be delivered by our own Bang & Olufsen expert within 2–5 working days to the specified delivery address. Shipping costs are automatically generated by our system at checkout, depending on the destination, weight, and volume of the order.

Delivery deadline

In the case of a Buyer qualifying as a consumer, in the absence of a different agreement between the Parties, the Seller is obliged to make the Goods available to the Buyer without delay, but no later than thirty days after the conclusion of the contract.

Based on the above, the general delivery deadline for the order is a maximum of 30 days from the confirmation of the order. The Seller provides information on any different (but not longer than 30 days) delivery deadlines at each shipping method.

In case of the Seller's delay, the Buyer is entitled to proceed against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, retention of title

If you have previously ordered Goods but failed to accept them during delivery (this does not include cases where you exercised your right of withdrawal), or if the Goods were returned to the seller with a "not sought" notice, the Seller will condition the fulfillment of the order on the advance payment of the purchase price and delivery costs.

The Seller may withhold the delivery of the Goods until it is satisfied that the payment for the Goods has been successfully made using the electronic payment solution (this includes cases where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price in the currency of their member state and, due to currency conversion and bank commissions/fees, the Seller does not receive the full amount of the purchase price and delivery fee). If the price of the Goods has not been fully paid, the Seller may request the Buyer to supplement the purchase price.

Sales abroad - prohibition of geo-blocking

The Seller does not differentiate between customers using the Website within Hungary and those outside the territory of Hungary but within the European Union, meaning it does not restrict customers' access to the website based on their nationality, place of residence, or place of establishment. Unless otherwise provided in these GTC, the Seller ensures the delivery/pickup of ordered Goods within the territory of Hungary.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the customer in the language of the customer's member state.

The Seller is not obliged to comply with non-contractual requirements specified in the national law of the customer's member state regarding the Goods concerned, such as labeling or sector-specific requirements, or to inform the customer about these requirements.

Unless otherwise provided by the Seller, Hungarian VAT applies to all Goods.

The Seller also provides non-Hungarian customers with the same delivery options available to Hungarian customers for the handover of the Goods.

If, according to the GTC, the customer can request the delivery of Goods to Hungary or any other European Union member state, non-Hungarian customers can also request this using any of the delivery methods specified in the GTC.

If, according to the GTC, the customer can choose personal pickup of the Goods from the Seller, non-Hungarian customers can also exercise this option.

Otherwise, the customer may request to arrange the shipment of the Goods abroad at their own expense. Hungarian customers do not have this right.

The Seller fulfills the order after the payment of the delivery fee; if the customer does not pay the delivery fee to the Seller, or does not arrange their own shipping by the agreed deadline, the Seller terminates the contract and refunds the prepaid purchase price to the customer.

Information on the consumer's right of withdrawal

According to Section 8:1 (1) (3) of the Civil Code, only a natural person acting outside their profession, self-employment, or business activity is considered a consumer, therefore legal entities cannot exercise the right of withdrawal without cause!

According to Section 20 of Government Decree 45/2014 (II. 26.), the consumer has the right of withdrawal without cause. The consumer can exercise their right of withdrawal:

a) In the case of a contract for the sale of Goods:
aa) for the Goods,
ab) in the case of multiple Goods delivered at different times, for the last delivered Goods,
ac) in the case of Goods consisting of multiple lots or pieces, for the last lot or piece,
ad) if the Goods are to be delivered regularly over a specified period, for the first delivery,

within a deadline of 14 calendar days from the date of receipt by the consumer or a third party designated by them, other than the carrier.

The provisions of this point do not affect the consumer's right to exercise their right of withdrawal specified in this point even during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer to conclude the contract.

If the Seller has not informed the consumer about the deadline for exercising the right of withdrawal and other conditions (in particular, those specified in Section 22 of the Government Decree), as well as the sample declaration according to Annex 2, the withdrawal period specified above is extended by 12 months. If the Seller provides the consumer with information regarding the exercise of the right of withdrawal within 12 months after the expiry of the withdrawal period, the deadline for withdrawal or termination expires on the 14th day following the communication of this information.

Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.

Declaration of withdrawal, exercising the consumer's right of withdrawal or termination

The consumer can exercise their right provided for in Section 20 of Government Decree 45/2014 (II. 26.) by means of an unambiguous declaration to that effect, using the sample declaration downloadable from the website or by using the withdrawal function.

The withdrawal function

The withdrawal function is an online withdrawal declaration in which the consumer can communicate to the business: their decision to withdraw from the contract, their name, the data identifying the contract affected by the withdrawal, and the data of the electronic device through which the consumer will receive confirmation of the withdrawal.

The withdrawal function is accessible on the Website via the "Withdraw from contract" link. The consumer can send the online withdrawal declaration to the Seller by using the confirmation function labeled "Confirm withdrawal".

The Seller shall send an acknowledgment of receipt to the consumer without undue delay on a durable medium after becoming aware of the withdrawal, which includes the content of the withdrawal, as well as the date and time of sending.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends their declaration within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination declaration within the deadline.

The consumer bears the burden of proving that they exercised the right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data carrier after its arrival.

Seller's obligations in case of consumer withdrawal

Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a delivery method other than the least expensive standard delivery method.

Method of Seller's refund obligation

In case of withdrawal or termination in accordance with § 22 of Government Decree 45/2014. (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. Based on the consumer's explicit consent, the Seller may also use a different payment method for the refund, but the consumer shall not be charged any additional fees as a result. The Seller shall not be liable for delays caused by incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional Costs

If the consumer expressly chooses a shipping method other than the least expensive standard shipping method, the Seller is not obliged to refund the additional costs arising from this. In such a case, our refund obligation extends only to the indicated general shipping rates.

Right of Retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has unequivocally proven that they have sent them back; the earlier date of the two shall be taken into account. We are unable to accept shipments sent cash on delivery or freight collect.

Consumer's Obligations in case of Withdrawal or Termination

Return of Goods

If the consumer withdraws from the contract in accordance with § 22 of Government Decree 45/2014. (II. 26.), they are obliged to return the Goods without delay, but no later than fourteen days from the date of communicating the withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is considered to have been completed within the deadline if the consumer sends the Goods before the expiry of the deadline.

Bearing the Direct Costs of Returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in a business premises and the consumer exercises their right of withdrawal in person at the business premises, they are entitled to return the goods to the business at the same time. If the consumer terminates a contract concluded off-premises or at a distance - for the provision of services - after the start of performance, they are obliged to pay the business a fee proportionate to the service performed up to the time of communicating the termination to the business. The amount to be paid proportionally by the consumer must be determined based on the total consideration agreed in the contract, increased by tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the termination of the contract. Please note that we are unable to accept Goods returned cash on delivery or freight collect.

Consumer's Liability for Depreciation

The consumer is liable for depreciation resulting from use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods.

The Right of Withdrawal Cannot Be Exercised in the Following Cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in § 29 (1) of Government Decree 45/2014 (II.26.):

1. after the complete performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance commenced with the consumer's express prior consent and with the consumer's acknowledgment that they will lose their right of withdrawal as soon as the business has fully performed the contract;
2. in respect of Goods or services whose price or fee depends on fluctuations in the financial market beyond the Seller's control, even within the deadline specified for exercising the right of withdrawal;
3. in the case of non-prefabricated Goods that were produced based on the consumer's instructions or explicit request, or Goods that were clearly custom-made for the consumer;
4. in respect of perishable Goods or Goods that retain their quality for a short period;
5. in respect of sealed Goods that cannot be returned after opening for health protection or hygiene reasons (We warn you that for sealed Goods that cannot be returned after opening for health protection or hygiene reasons, use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods will result in the loss of the right of withdrawal.);
6. in respect of Goods which, by their nature, are inseparably mixed with other goods after delivery;
7. in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the Seller's control, and whose price was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract only takes place after the thirtieth day following its conclusion;
8. in the case of a contract for work where the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;
9. in respect of the sale of sealed audio or video recordings or computer software, if the consumer has opened the packaging after delivery;
10. in respect of newspapers, magazines, and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. in the case of a contract for accommodation services, other than for residential purposes, transport, car rental, catering, or services related to leisure activities, if a specific date or period of performance is stipulated in the contract;
13. in respect of digital content not provided on a tangible medium, if the Seller has commenced performance with the consumer's express prior consent, and the consumer has declared at the same time as giving this consent that they acknowledge that they will lose their right of withdrawal upon the commencement of performance, and the business has sent a confirmation to the consumer.

Information on Product Warranty, Implied Warranty of Fitness for Purpose, and Guarantee for Consumer Contracts Regarding the Conformity of Goods

This section of the consumer information is based on the authorization granted by § 11 (5) of Government Decree 45/2014 (II.26.) and was prepared taking into account Annex 3 of Government Decree 45/2014 (II.26.).

The Consumer Information applies exclusively to Buyers who qualify as consumers; the rules concerning non-consumer purchasers are set out in a separate chapter.

Requirements for Contractual Performance in Consumer Contracts

General Requirements for Contractual Performance in Consumer Contracts for Goods Sold

The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.

For the performance to be considered contractual, the Goods subject to the contract must:

• conform to the description, quantity, quality, and type specified in the contract, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract;
• be fit for any particular purpose for which the consumer requires them and which the consumer made known to the Seller at the latest at the time of the conclusion of the contract, and which the Seller has accepted;
• be supplied with all accessories, instructions for use – including installation instructions and customer service support – specified in the contract; and
• be supplied with the updates specified in the contract.

For the performance to be considered contractual, furthermore, the Goods subject to the contract must:

• be fit for the purposes for which goods of the same type are normally used, as prescribed by law, technical standards, or in the absence of technical standards, by the applicable code of conduct;
• possess the quantity, quality, performance, and other characteristics that the Consumer can reasonably expect, especially regarding functionality, compatibility, accessibility, continuity, and safety, which are customary for goods of the same type, taking into account any public statement made by the Seller, its representative, or any other person in the sales chain regarding the specific properties of the Goods – particularly in advertisements or on labels;
• be supplied with the accessories and instructions that the consumer can reasonably expect – including packaging and installation instructions; and
• correspond to the properties and description of any Goods presented as a sample or model by the business before the conclusion of the contract, or made available as a trial version.

The Goods do not have to conform to the above public statement if the Seller proves that:

• the public statement was not known to them and they could not have been expected to know it;
• the public statement had been corrected in an appropriate manner by the time the contract was concluded; or
• the public statement could not have influenced the entitled person's decision to conclude the contract.

Specific Requirements for Contractual Performance for Goods Containing Digital Elements

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of and receives updates to the digital content of the goods or the digital service related thereto – including security updates – that are necessary to maintain the conformity of the goods.

The Seller must make the update available:

• if the sales contract provides for a single supply of digital content or digital service, for a period that the consumer can reasonably expect based on the type and purpose of the goods and digital elements, as well as the individual circumstances and the nature of the contract; or
• if the sales contract provides for continuous supply of digital content over a specified period, for a period of two years from the delivery of the goods, in the case of continuous supply for a period not exceeding two years.

If the consumer does not install the provided updates within a reasonable time, the Seller is not responsible for the defect of the goods if it results solely from the lack of application of the relevant update, provided that:

1. the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
2. the consumer's failure to install the update or incorrect installation of the update by the consumer is not attributable to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a particular property of the goods differed from what is described here, and the consumer expressly accepted this difference at the time of concluding the sales contract.

Requirements for Contractual Performance in the Case of Sale of Digital Content within a Consumer Contract

The Seller shall provide or supply the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.

The service is considered performed when the digital content, or any solution necessary to access it or capable of downloading it, has been delivered to the consumer or to a physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer is notified of and receives updates to the digital content – including security updates – that are necessary to maintain the conformity of the digital content or digital service.

If the contract provides for the continuous provision of digital content over a specified period, the conformity of the digital content must be ensured throughout the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable time, the Seller is not liable for the defect of the service if it results solely from the lack of application of the relevant update, provided that:

• the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• the consumer's failure to install the update or incorrect installation of the update by the consumer is not attributable to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a particular property of the digital content differed from the requirements specified here, and the consumer expressly accepted this difference at the time of concluding the contract.

The Seller performs defectively if the defect of the digital content service results from improper integration into the consumer's digital environment, provided that:

• the integration of the digital content was carried out by the Seller, or was carried out under the Seller's responsibility; or
• the digital content is to be integrated by the consumer, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital service for a specified period, the Seller is responsible for defects related to the digital content if the defect occurs or becomes identifiable during the period specified in the contract.

If the contract provides for a single supply or a series of individual service actions, it must be presumed until proven otherwise that a defect recognized by the consumer within one year from the date of performance already existed at the time of performance. However, the Seller does not perform defectively if they prove that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and they clearly and comprehensibly informed the consumer about this before the conclusion of the contract.

The consumer is obliged to cooperate with the Seller so that the Seller – by using technically available means that require the least intervention for the consumer – can ascertain that the cause of the defect is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has clearly and comprehensibly informed the consumer about this obligation before the conclusion of the contract, the consumer bears the burden of proving that:

• the defect recognized within one year after performance already existed at the time of performance, or
• the service affected by the defect recognized during the contractual period was not in conformity with the contract during the period of contractual performance.

Defective Performance of a Contract for the Sale of Goods

The Seller performs defectively if the defect of the goods results from their improper installation, provided that:

a) the installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b) the installation had to be carried out by the consumer, and the improper installation is a consequence of deficiencies in the installation instructions provided by the Seller (or, in the case of goods containing digital elements, by the provider of digital content or digital service).

If, according to the sales contract, the goods are installed by the Seller, or the installation is carried out under the Seller's responsibility, performance shall be considered completed by the Seller when the installation has been finished.

In the case of goods containing digital elements, if the sales contract provides for the continuous supply of digital content or digital service for a specified period, the Seller is responsible for defects related to the digital content of the goods if the defect occurs or becomes identifiable within two years from the delivery of the goods in the case of continuous supply for a period not exceeding two years; or during the entire period of continuous supply in the case of continuous supply for a period exceeding two years.

Implied Warranty of Fitness for Purpose

In what cases can you exercise your implied warranty rights?

In the event of defective performance by the Seller, you may assert an implied warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, the rules of Government Decree 373/2021 (VI.30.).

What rights are you entitled to under your implied warranty claim?

You may, at your choice, exercise the following implied warranty claims:

You may request a repair or replacement, unless fulfilling the claim you choose is impossible or would incur disproportionately high additional costs for the Seller compared to fulfilling another claim. If you have not requested or could not have requested repair or replacement, you may request a proportionate reduction of the consideration, or – as a last resort – withdraw from the contract.

You may switch from one chosen implied warranty right to another, but you shall bear the cost of such a switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, it must be presumed until proven otherwise that a defect recognized within one year from the date of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in their flawless state and the seriousness of the breach of contract.

The consumer is also entitled to demand a proportionate reduction in the price or to terminate the sales contract, in proportion to the seriousness of the breach of contract, if:

• the Seller has not carried out the repair or replacement, or has carried it out but has partially or fully failed to comply with the following conditions
  • the Seller must ensure the return of the replaced goods at its own expense
  • if the repair or replacement requires the removal of goods that have been installed in accordance with their nature and purpose - before the defect became apparent - then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal and installation.
• the Seller has refused to bring the goods into conformity
• a repeated performance defect has occurred, despite the Seller's attempt to bring the goods into conformity
• the defect in performance is so serious as to justify an immediate price reduction or immediate termination of the sales contract, or
• the Seller has not undertaken to bring the goods into conformity, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without causing significant detriment to the consumer.

If the consumer wishes to terminate the sales contract due to defective performance, the burden of proving that the defect is minor rests with the Seller.

The Consumer is entitled to withhold all or part of the remaining purchase price - in proportion to the seriousness of the breach of contract - until the Seller fulfills its obligations regarding the conformity of performance and defective performance.

A generally applicable rule is that:

• the Seller must ensure the return of the replaced goods at its own expense
• if the repair or replacement requires the removal of goods that have been installed in accordance with their nature and purpose - before the defect became apparent - then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal and installation.

The reasonable time limit for carrying out the repair or replacement of the Goods shall be calculated from the time when the Consumer notified the defect to the business.

The consumer must make the Goods available to the business for the purpose of repair or replacement.

A reduction in consideration is proportionate if its amount is equal to the difference between the value of the goods to which the Consumer would have been entitled in the case of conforming performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract based on warranty claims can be exercised by a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist with respect to those parts, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them if the Consumer cannot reasonably be expected to retain only the conforming goods.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

• the Consumer must return the affected goods to the Seller at the Seller's expense, and
• the Seller must immediately refund the purchase price paid by the Consumer for the affected goods as soon as it receives the goods or proof of their return.

The Seller is obliged to draw up a record of the consumer's warranty claim reported to them and to provide a copy of it to the consumer without delay in a verifiable manner.

If the Seller cannot make a statement regarding the feasibility of the consumer's warranty claim at the time of its notification, they must inform the consumer of their position – including the reason for rejection in case of rejection of the claim and the possibility of recourse to the conciliation body – within 8 days, in a verifiable manner.

The Seller must endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the consumer of the expected duration of the repair or replacement.

Within what deadline can you enforce your warranty claim for defects?

You are obliged to report the defect without delay after its discovery. A defect reported within two months of its discovery shall be considered as having been reported without delay. However, please note that you can no longer enforce your warranty rights for defects beyond the two-year limitation period calculated from the performance of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended shall not be included in the limitation period.

The limitation period for warranty claims for defects shall recommence for the part of the Goods affected by replacement or repair. This rule shall also apply if a new defect arises as a result of the repair.

Against whom can you enforce your warranty claim for defects?

You can enforce your warranty claim for defects against the Seller.

What other conditions are there for enforcing your warranty rights for defects?

Within one year from the performance, there are no other conditions for enforcing your warranty claim for defects other than notifying the defect, if you prove that the goods were provided by the Seller. However, after one year from the performance, you are obliged to prove that the defect you discovered already existed at the time of performance.

Specific rules for warranty claims in the case of digital content provision

The consumer is also entitled, in proportion to the seriousness of the breach of contract, to demand a proportionate reduction in the price or to terminate the contract for the provision of digital content, if

1. repair or replacement is impossible, or would result in disproportionate additional costs for the Seller;
2. the Seller, when exercising the right to claim for repair or replacement, fails to bring the performance into conformity free of charge within a reasonable time from the consumer's notification of the defect, without causing significant inconvenience to the consumer and taking into account the nature and purpose of the digital content or digital service;
3. a repeated performance defect has occurred, despite the business attempting to bring the goods into conformity;
4. the defect in performance is so serious as to justify an immediate price reduction or immediate termination of the contract; or
5. the Seller has not undertaken to bring the service into conformity, or it is clear from the circumstances that the business will not bring the service into conformity within a reasonable time or without causing significant detriment to the consumer.

In the case of exercising the right to claim for repair or replacement, the Seller must, without causing significant inconvenience to the consumer and taking into account the nature and purpose of the digital content or digital service, bring the performance into conformity free of charge within a reasonable time from the consumer's notification of the defect.

In the case of exercising the right to claim for repair or replacement, depending on the technical characteristics of the digital content, the Seller may choose the method of bringing the digital content into conformity.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the service to which the consumer would have been entitled in case of conforming performance and the value of the service actually provided to the consumer.

If the contract provides for continuous service provided for a definite period, the proportionate reduction of the consideration must relate to the period during which the service was not in conformity.

If the consumer wishes to terminate the contract due to defective performance, the burden of proving that the defect is minor rests with the Seller.

If the Seller provides digital content or undertakes to do so, and the consumer provides only personal data, or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect, but cannot demand a proportionate reduction of the consideration.

The consumer's right to terminate the contract based on warranty claims can be exercised by a legal statement addressed to the Seller expressing the decision to terminate.

If the Seller does not perform, the consumer must call upon the Seller to perform. If, despite the consumer's request, the Seller fails to provide or supply the digital content without delay or within an agreed additional deadline, the consumer may terminate the contract.

The consumer may terminate the contract without calling upon the Seller to perform if

• the Seller has not undertaken to provide the digital content, or it is clear from the circumstances that they will not provide the digital content; or
• it is clear from the agreement of the parties or the circumstances of the conclusion of the contract that performance at a specified time is essential for the consumer, and the Seller fails to do so.

In case of termination of the contract, the Seller must refund the full amount paid by the consumer as consideration.

However, if the performance was in conformity for a certain period before the termination of the contract, the consideration due for this period does not need to be refunded. In the latter case, the part of the consideration relating to the period of non-conforming performance, and the consideration paid in advance by the consumer which would have been due for the remaining period of the contract if the contract had not been terminated, must be refunded.

If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller must fulfill its refund obligation without delay, but no later than fourteen days from becoming aware of the exercise of this right.

The business shall refund the amount due to the consumer using the same payment method as used by the consumer. Based on the consumer's express consent, the Seller may also use another payment method for the refund, but the consumer shall not be charged any additional fees as a result.

The costs associated with the refund shall be borne by the Seller.

In the event of termination of the contract, the Seller may prevent the consumer from continuing to use the digital content, in particular by making the digital content or digital service inaccessible to the consumer, or by blocking the consumer's user account.

In the event of termination of the contract, the consumer is obliged to refrain from using the digital content and from making it available to third parties.

If the digital content was provided on a physical medium, the consumer is obliged to return the physical medium without delay at the Seller's expense, upon the Seller's request communicated within fourteen days from becoming aware of the termination.

The consumer is obliged to pay a proportionate fee for the use of the digital content for the period preceding the termination of the contract, corresponding to the service performed in conformity with the contract.

Product Warranty

In what cases can you exercise your product warranty rights?

In the event of a defect in a movable item (Goods), you may assert, at your option, a claim for warranty for defects or a claim for product warranty in accordance with the rules of the Civil Code.

What rights do you have under your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

When is an item considered defective?

An item is defective if it does not meet the quality requirements in force at the time of its placing on the market, or if it does not have the characteristics specified in the manufacturer's description.

Within what deadline can you enforce your product warranty claim?

You can enforce your product warranty claim within two years from the placing of the Goods on the market by the manufacturer. After this deadline, you lose this right.

Against whom can you enforce your product warranty claim?

You can exercise your product warranty rights against the producer or distributor of the product (hereinafter collectively referred to as: manufacturer).

What burden of proof applies when enforcing a product warranty claim?

When enforcing a product warranty claim, you must prove that the product defect existed at the time of its placing on the market by the manufacturer.

In what cases is the manufacturer exempt from its product warranty obligations?

The manufacturer is exempt from its product warranty obligations if it can prove that:

• it did not manufacture or place the Goods on the market in the course of its business activities, or
• the defect was not discoverable at the time of placing on the market according to the state of scientific and technical knowledge, or
• the defect in the Goods resulted from the application of a legal regulation or a mandatory official regulation.

The manufacturer only needs to prove one reason to be exempt.

Please note that for the same defect, you can concurrently assert a warranty claim for defects against the business and a product warranty claim against the manufacturer. If your product warranty claim is successfully enforced, your warranty claim for defects regarding the replaced product or the repaired part of the product can only be enforced against the manufacturer thereafter.

Guarantee

In what cases can you exercise your guarantee rights?

Based on Government Decree 151/2003. (IX. 22.) on mandatory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee for new durable consumer goods listed in Annex 1 of IM Decree 10/2024. (VI.28.) defining the scope of durable consumer goods subject to mandatory guarantee (e.g., technical articles, tools, machines), and their accessories and components within the specified scope (hereinafter referred to as consumer goods in this section) when sold.

The list of consumer goods subject to mandatory guarantee can be found here: IM Decree 10/2024. (VI. 28.) defining the scope of durable consumer goods subject to mandatory guarantee.

Rights arising from the guarantee can be enforced with a guarantee certificate, or as detailed in this section, with a document proving payment of the consideration. The Seller is not obliged to issue a guarantee certificate or hand it over to the consumer if the sale price of the consumer good does not exceed HUF 100,000; in this case, rights arising from the guarantee can be enforced with a document proving payment of the consideration.

Improper issuance of the guarantee certificate or failure to provide the guarantee certificate does not affect the validity of the guarantee.

In the event of failure to provide the guarantee certificate to the consumer, the conclusion of the contract shall be deemed proven if the consumer presents a document proving payment of the consideration – an invoice or receipt issued under the value added tax law. In this case, rights arising from the guarantee can be enforced with a document proving payment of the consideration.

It is not a condition for fulfilling the guarantee claim to return the opened packaging of the consumer good.

What rights and within what deadline are you entitled to in the case of a mandatory guarantee?

Guarantee rights

Based on the Buyer's guarantee right, they may claim for repair or replacement, request a price reduction in cases provided by law, or ultimately withdraw from the contract if the obligor has not undertaken the repair or replacement, cannot fulfill this obligation within a reasonable deadline while considering the legitimate interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased.

The Buyer may directly report their guarantee claim to the Seller's registered office, any of its premises, branch offices, and the repair service indicated by the Seller on the guarantee certificate, at their discretion.

Enforcement deadline

The guarantee claim can be enforced during the guarantee period, which according to Government Decree 151/2003. (IX. 22.) is:

1. two years for a selling price reaching HUF 10,000 but not exceeding HUF 250,000,
2. three years for a selling price above HUF 250,000.

Failure to meet these deadlines results in loss of rights, however, in the case of repair of the consumer good, the guarantee period is extended by the time from the day of handover for repair during which the Buyer could not use the consumer good as intended due to the defect.

The warranty period begins on the date the consumer good is handed over to the Buyer, or, if installation is performed by the Seller, its agent, or another person authorized to perform installation, it begins on the date of installation.

If the Buyer has the consumer good installed more than six months after its handover, the start date of the warranty period is the date of handover of the consumer good.

Rules regarding warranty claim handling

The Seller shall strive to perform the repair or replacement within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement. By accepting the GTC, the Buyer consents to receiving this information electronically or by other means suitable for confirming receipt by the consumer.

If, during the warranty period, a defect in the consumer good is found by the Seller to be irreparable, in the absence of a different instruction from the customer, the Seller is obliged to replace the consumer good within eight days. If replacement of the consumer good is not possible, the business is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer good – an invoice or receipt issued under the value-added tax law – to the consumer within eight days.

If the Seller cannot repair the consumer good within 30 days:

If the consumer good is not repaired within thirty days of the warranty claim being communicated to the Seller, the Seller is obliged to replace the consumer good within eight days following the unsuccessful expiry of the thirty-day deadline, unless otherwise instructed by the consumer. If replacement of the consumer good is not possible, the Seller is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer good – an invoice or receipt issued under the value-added tax law – to the consumer within eight days following the unsuccessful expiry of the thirty-day repair deadline.

If the consumer good becomes defective for the 4th time during the warranty period - in the absence of a different instruction from the consumer - the Seller is obliged to replace the consumer good within eight days. If replacement of the consumer good is not possible, the business is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer good – an invoice or receipt issued under the value-added tax law – to the consumer within eight days.

Consumer goods with fixed connections, or weighing more than 10 kg, or that cannot be transported as hand luggage on public transport (excluding vehicles) that are subject to mandatory warranty must be repaired at the place of operation. If repair at the place of operation is not possible, the dismantling and reassembly, as well as the transport to and from the service location, shall be arranged by the business, or - in case of a repair claim asserted directly with the repair service - by the repair service.

The Seller is obliged to record a report on the warranty claim reported by the consumer and to provide a copy thereof to the consumer without delay, in a verifiable manner.

If the Seller cannot declare the feasibility of the consumer's warranty claim at the time of its notification, they must inform the consumer of their position – including the reasons for rejection and the possibility of recourse to the conciliation body in case of rejection – within 8 days, in a verifiable manner.

Exceptions to Warranty

The provisions under "Rules for Warranty Claim Handling" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.

However, for these Goods, the Seller is still obliged to strive to fulfill repair requests within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relationship between warranty and other guarantee rights?

The warranty applies in addition to guarantee rights (product guarantee and material guarantee), the fundamental difference between general guarantee rights and warranty is that in the case of warranty, the consumer has a more favorable burden of proof.

Three-business-day exchange claim

Even in the case of sales through a webshop, the institution of the three-business-day exchange claim applies to new durable consumer goods. If the consumer asserts an exchange claim within 3 business days of purchase or commissioning due to a defect in the consumer good, the Seller cannot invoke disproportionate additional costs as per Section 6:159 (2) a) of Act V of 2013 on the Civil Code, and is obliged to replace the consumer good within eight days, provided that the defect hinders its intended use. If replacement of the consumer good is not possible, the Seller is obliged to immediately refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer good – an invoice or receipt issued under the value-added tax law – to the consumer.

When is the Seller exempt from its warranty obligation?

The Seller is exempt from its warranty obligation only if it proves that the cause of the defect arose after performance.

Please note that for the same defect, you can simultaneously assert both a material guarantee claim and a warranty claim, as well as a product guarantee claim and a warranty claim. However, if you have successfully asserted your claim arising from defective performance for a specific defect (e.g., the business replaced the product), you can no longer claim on a different legal basis for the same defect.

Information on product liability, material liability, and warranty regarding the conformity of goods for Buyers who are not consumers

General rules for material warranty rights

A Buyer who is not a consumer may – at their discretion – exercise the following material warranty claims:

You may request repair or replacement, unless fulfilling the claim you chose is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not request, or could not request, repair or replacement, you may request a proportionate reduction of the consideration, or the Buyer may repair the defect, or have it repaired by someone else, at the Seller's expense, or – as a last resort – withdraw from the contract.

You may switch from one chosen material warranty right to another, but you bear the costs of the switch, unless it was justified or caused by the Seller.

For non-consumer buyers, the deadline for asserting material warranty rights is 1 year, starting from the date of performance (delivery).

Product warranty and guarantee

Product warranty and mandatory guarantee are only available to buyers who qualify as consumers, and, under the conditions set out below, to micro, small and medium-sized enterprises.

If the manufacturer provides a manufacturer's warranty for the Goods that also extends to non-consumer buyers, this can be asserted directly with the manufacturer.

Special rules for micro, small and medium-sized enterprises

The provisions in this section apply exclusively to micro, small, and medium-sized enterprises (hereinafter: SMEs) as defined by the law on small and medium-sized enterprises, their development, acting outside the scope of their trade, independent profession, or business activity.

Material warranty for SMEs

Within what deadline can you assert your material warranty claim?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered as having been reported without delay. However, please note that you can no longer enforce your material warranty rights beyond the two-year limitation period calculated from the performance of the contract.

Against whom can you assert your material warranty claim?

You can assert your material warranty claim against the Seller.

What rights do you have based on your material warranty claim?

You may – at your discretion – exercise the following material warranty claims:

You may request repair or replacement, unless fulfilling the claim you chose is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not request, or could not request, repair or replacement, you may request a proportionate reduction of the consideration, or – as a last resort – withdraw from the contract.

Within 6 months from the performance, there are no other conditions for asserting your material warranty claim beyond reporting the defect, provided that you prove that the goods were provided by the Seller. However, after 6 months from the performance, you are obliged to prove that the defect you identified already existed at the time of performance.

Product warranty for SMEs

In what case can you exercise your product warranty right?

In case of a defect in a movable item (Goods), you can - at your discretion - assert a material warranty claim or a product warranty claim according to the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

Within what deadline can you assert your product warranty claim?

You can assert your product warranty claim within two years from the placing of the Goods on the market by the manufacturer. After this deadline, you lose this entitlement.

Against whom can you assert your product warranty claim?

You can exercise your product warranty rights against the producer or distributor of the product (hereinafter collectively: manufacturer).

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

• it did not manufacture or place the Goods on the market within the scope of its business activities, or
• the defect was not discoverable at the time of placing on the market according to the state of science and technology, or
• the defect of the Goods results from the application of a legal regulation or a mandatory official regulation.

The manufacturer only needs to prove one reason for exemption.

Warranty for SMEs

In what case can you, as an SME, exercise your warranty right?

Based on Government Decree No. 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty when selling new durable consumer goods listed in Annex 1 of IM Decree No. 10/2024 (VI.28.) on the definition of the scope of durable consumer goods subject to mandatory warranty (e.g., technical articles, tools, machines), as well as their accessories and components within the scope specified therein (hereinafter collectively referred to as consumer goods in this point), provided that you, as an SME, purchase the consumer good within the framework of retail trade activities as defined by the law on commerce, acting outside the scope of your trade, independent profession, or business activity, regardless of whether the consumer good is accounted for within economic activity.

What rights do you have and within what deadlines in case of mandatory warranty?

Warranty Rights

Based on their warranty right, the Buyer may claim repair or replacement, request a price reduction in cases provided by law, or ultimately withdraw from the contract if the obligor did not undertake the repair or replacement, could not fulfill this obligation within a reasonable deadline, while protecting the rights of the claimant, or if the claimant's interest in repair or replacement has ceased. The Buyer may directly submit their warranty claim, at their discretion, at the Seller's registered office, any of its premises, branch offices, and at the repair service indicated by the Seller on the warranty card.

Assertion Deadline

The warranty claim can be asserted during the warranty period, which, according to Government Decree 151/2003 (IX. 22.), is:

1. Two years for a selling price of HUF 10,000 up to but not exceeding HUF 250,000,
2. Three years for a selling price above HUF 250,000.

Failure to meet these deadlines results in forfeiture of rights; however, in the case of repair of a consumer good, the warranty period is extended by the time during which the Buyer could not use the consumer good as intended due to the defect, starting from the day of handing over for repair.

The warranty period begins on the date the consumer good is handed over to the Buyer, or, if installation is performed by the Seller, its agent, or another person authorized to perform installation, it begins on the date of installation.

If the Buyer has the consumer good installed more than six months after its handover, the start date of the warranty period is the date of handover of the consumer good.

When is the Seller exempt from its warranty obligation?

The Seller is exempt from its warranty obligation only if it proves that the cause of the defect arose after performance.